Are you still operating under the notion that your development projects are functioning fine without QA oversight? You might be surprised that your projects are on a one-way trip to a catastrophic failure if QA isn’t implemented soon. Here are the top 5 signs that you need QA:
1. Bugs in Production
Did you know that the cost of finding a bug during implementation was about 6 times as much as one found during design? Also, the Systems Science Institute at IBM reports that bugs found during the testing phase could be up to 15 times more costly than when found during the design phase.
Finding critical bugs while in development is a sure sign that testing wasn’t carried out prior to deployment. A production bug usually requires a hotfix that eats up valuable time and staffing budgets to resolve or work around the defect. Then applying the hotfix can create further problems, especially when testing is not implemented. New bugs are introduced to the system that in turn require additional hotfixes and the cycle goes on and on and on.
2. Using Customers as Testers
If you are noticing a huge spike in customer service requests and complaints, chances are your users are doing your testing for you which destroys user confidence and engagement levels. This has a negative impact on revenue, brand reputation, and relationships with future users. It also puts enormous pressure on your DEV team making your competitors a more attractive option.
My favorite saying is “be proactive, not reactive”. Whenever I start a new contract, I do a thorough overview of the client’s products and look for ways to prevent reactionary situations. Do you have a messaging system in place in case your website or mobile app goes offline? A way to calm your user’s fears and let them know you’re working on it? Having a site go offline isn’t new. This is the 21st century people. Stuff happens, right? But it’s how you handle communications when stuff happens that makes all the difference in the world.
Implementing a Help Desk portal for your customers provides an open line of communication and allows you to respond quickly to any issues that may arise. This also prevents or cuts down on customers using reviews as sounding off channels.
3. Degrading System Performance after Deployment
As new features are added to your site, or changes are made to the back end, those changes can have a detrimental effect on overall system performance and customer experience. To avoid this risk, performance testing must be a part of your testing strategy.
It’s just human nature to test the straight and happy path. Generally, anyone who helps test a new feature or component will test whether it interacts or works with the rest of the site or app. Period. They do not branch out and test whether that new feature or component broke other things down the line, like login or sign up, or save/delete data.
Professional software testers have the experience and training that allows them to hunt down all these innocuous paths and flesh out the hidden “gotchas” that are just lurking in the dark, waiting to ruin a customer’s day. We become your first line of defense instead of your customers.
4. Project Consistently Misses Milestone Deadlines
Setting goals and deadlines for new project development is vital to the success of any company. If we just winged it and said “it’ll get done when it gets done”, we’d never make any forward momentum. If you keep finding yourself falling behind on schedule and missing important milestones it is generally due to scope creep.
QA can help you meet your goals by maintaining project goal integrity and only allowing critical new objectives into the project plan, thereby eliminating the dreaded scope creep. They can also help with initial project timeline estimations, ensuring that DEV is given adequate time to meet their deadlines.
A good QA also recognizes that if DEV estimates a project to take 1 week, it most likely will take 2 weeks. It’s just the nature of the business and does not reflect badly on the quality of your developers. Things may look easy going in, but once you’re there, you begin to find all kinds of issues that slow down progress and push the schedule out. Then, it’s QA time that has to be squeezed and shortened after DEV overshoots their initial projections. Which is why I like to OVERestimate my projects. It’s better to have some extra days tacked onto the end in the event of surprises rather than to run out of time and be scrambling to release a not quite solid product.
5. Go/No Go
It’s the question that causes the most debates on any technical team. Is the project/feature ready for deployment? With QA in place, you have someone who is intimately familiar with the entire project, from the start to the end, and can make that call. Whether you want them to have the final say is up to you, but you’ll get an honest look at whether your project met (and passed) stringent testing protocols.
It’s easy to get tunnel vision when you’re in the home stretch of a project, which is why QA is so important. It’s their job to see both the forest AND the trees.
If any of these scenarios sound familiar to you, then perhaps it’s time to bring a QA expert onboard. VLG Ventures provides a full service, QA experience. Helping you get necessary QA procedures in place, whatever works best for your situation. Every company is unique and not every company needs the same level of QA processes. Let us help you determine what type of QA freelancer you need for your project and get your project closer to its release date.
We work with your team to determine what will work best then implement those changes without disrupting ongoing work. We help organize any requirements or other project documents and find ways to make your team more efficient. Removing redundancies and duplicated efforts. After a couple of weeks, we can provide you with an overview report of where your project currently is and a projected timeline of what is left to do including any recommended changes to improve efficiency.
With over 15 years of experience in the industry and both manual and automated testing experience, we have helped our clients go from reactively fixing bugs every cycle to implementing new features every 1 to 2 weeks. We have a proven track record of over 1,000 successful product launches as well as successful beta releases. Let us help you get back on track and start hitting your milestones.
About VLG Ventures
VLG Ventures is a full-service Software QA staffing agency specializing in meeting the QA staffing needs of companies in the tech industry. We diligently recruit, screen, and hire top-rated QA freelancers for local and national companies, providing temporary, temp-to-hire, and permanent contracts based on customer needs.
We help our clients focus on their business by providing a turnkey staffing service. We handle all of the work associated with finding and screening candidates for your openings and even handle payroll for temp and temp-to-hire employees. VLG Ventures’s clients know that their positions will be filled with the industries brightest minds and elite professionals giving them peace of mind to focus on operations.
Come join our team! We believe in rewarding loyalty and excellent service! Our freelancers become eligible for performance bonuses after 90 days of continuous service with our clients. Because exemplary service should be recognized and rewarded.